Course content

Summary

  • 116 hours in total

  • 5 modules

  • 21 parts in total

Link to Coursera course

Please note that on Coursera, the 5 modules are called 'Courses', and the parts within the courses are called 'Modules'.

Overview

Module 1: Technical Support Fundamentals

25 hours in total

  • Part 1: Introduction to IT 4 hours: 14 videos (Total 51 min), 6 readings, 3 quizzes

  • Part 2: Hardware 5 hours: 17 videos (Total 80 min), 7 readings, 4 quizzes

  • Part 3: Operating System 6 hours: 21 videos (Total 69 min), 6 readings, 5 quizzes

  • Part 4: Networking 3 hours: 15 videos (Total 44 min), 1 reading, 2 quizzes

  • Part 5: Software 4 hours: 10 videos (Total 25 min), 1 reading, 4 quizzes

  • Part 6: Troubleshooting 3 hours: 22 videos (Total 69 min), 2 readings, 4 quizzes

Module 2: The Bits and Bytes of Computer Networking

34 hours in total

  • Part 1: Introduction to Networking 6 hours: 15 videos (Total 47 min), 8 readings, 6 quizzes

  • Part 2: The Network Layer 5 hours: 18 videos (Total 68 min), 3 readings, 5 quizzes

  • Part 3: The Transport and Application Layers 5 hours: 11 videos (Total 45 min), 1 reading, 4 quizzes

  • Part 4: Networking Services 6 hours: 15 videos (Total 70 min), 2 readings, 7 quizzes

  • Part 5: Connecting to Internet 6 hours; 15 videos (Total 49 min), 5 readings, 6 quizzes

  • Part 6: Troubleshooting and the Future of Networking 6 hours: 18 videos (Total 59 min), 3 readings, 6 quizzes

Module 3: Operating Systems and You: Becoming a Power User

35 hours in total

  • Part 1: Navigating System 7 hours: 32 videos (Total 94 min), 10 readings, 5 quizzes

  • Part 2: Users and Permissions 4 hours: 16 videos (Total 67 min), 4 readings, 3 quizzes

  • Part 3: Package and Software Management 7 hours: 16 videos (Total 58 min), 14 readings, 6 quizzes

  • Part 4: Filesystems 5 hours: 16 videos (Total 52 min), 9 readings, 3 quizzes

  • Part 5: Process Management

    6 hours: 14 videos (Total 43 min), 8 readings, 5 quizzes

  • Part 6: Operating Systems in Practice

    6 hours: 17 videos (Total 52 min), 6 readings, 4 quizzes

Module 4: System Administration and IT Infrastructure Services

31 hours in total

  • Part 1: What is System Administration? 5 hours: 16 videos (Total 44 min), 6 readings, 5 quizzes

  • Part 2: Network and Infrastructure Services 7 hours: 23 videos (Total 74 min), 6 readings, 10 quizzes

  • Part 3: Software and Platform Services 7 hours: 16 videos (Total 45 min), 10 readings, 8 quizzes

  • Part 4: Directory Services 7 hours: 19 videos (Total 100 min), 11 readings, 6 quizzes

  • Part 5: Data Recovery & Backups

    4 hours: 13 videos (Total 43 min), 3 readings, 4 quizzes

  • Part 6: Final Project

    14 min: 3 videos (Total 4 min)

Module 5: IT Security: Defense against the digital dark arts

29 hours in total

  • Part 1: Understanding Security Threats 5 hours: 10 videos (Total 36 min), 7 readings, 4 quizzes

  • Part 2: Pelcgbybtl (Cryptology) 7 hours: 14 videos (Total 83 min), 9 readings, 7 quizzes

  • Part 3: AAA Security (Not Roadside Assistance) 3 hours: 14 videos (Total 55 min), 2 readings, 3 quizzes

  • Part 4: Securing Your Networks 5 hours: 11 videos (Total 70 min), 7 readings, 5 quizzes

  • Part 5: Defense in Depth 3 hours: 9 videos (Total 44 min), 3 readings, 3 quizzes

  • Part 6: Creating a Company Culture for Security 6 hours: 16 videos (Total 59 min), 9 readings, 6 quizzes